How do I return my order ?
Login to your account, click on "contact us" and send us a message with "my product return" as a subject. Do not forget to mention your order number and the reason of the return. We'll give you a return number and a link towards Coliback web site to proceed and pay your return. If you send us back a defective item, please add a picture into the message you send us. Print and put the return coupon into your package before sending. We'll reimburse you upon receipt of your return package.
Have you received my returned item(s) ?
As soon as your return package has been received and processed, you'll receive an email informing you of this. In the meantime, you can track your package online using the unique tracking number given to you by Coliback web site.
How long do I have to return items ?
You have 15 days to change your mind and return your item(s) in their original condition. You will be required to arrange and pay for the return of the items to us.
Is it possible to exchange item ?
We are prepared to exchange items that appear to have manufacturing defect. In this case, please contact our customer service team. You can nevertheless request to return an item and re-order on our e-shop. In this instance, you'll be expected to cover the return cost.
Does the return coupon go into the package ?
After making your return through our customer service, print and put it inside your package with your item(s).
Will you refund the shipping costs if I return an item ?
Shipping expenses are the responsibility of our customers. We'll however take to our charge shipping expenses if the product was damaged or faulty. In this case, please contact our customer service team.
How long should I expect to wait for my refund ?
A refund will be made within 15 working days from the day your returned package was received by our warehouse assuming all conditions outlined in our returns policy have been followed and met.